IT Support French-Speaking, 2nd/3rd/Manager – Edinburgh

IT Support (French Speaking, 2nd/3rd Line/Manager levels) – Near Edinburgh (Hybrid) – To 35K/40K/50K + Bonus

*Candidates must be fluent French speakers to be considered*

Lorien’s long-standing, successful and growing client, with offices very commutable from Edinburgh, Fife, West Lothian and surrounding, is looking to recruit a couple of French-Speaking IT/Technical Support specialists (2nd Line, 3rd Line or Manager level) to join their team; roles which have come about thanks to their expansion successes in mainland Europe.

You’ll contribute towards the success of a firm who have already improved the lives of millions around the globe already and it’s a great time to join too, as they’re in the middle of a wider recruitment drive and significant internal investment in their product line and staff.

You’ll take the reins as you tackle tickets within a team of 1st to 3rd Line Technical Support staff, contribute towards the smooth running of the team and its ongoing improvement, and be a key hands-on figure and/or leader across support/network issue resolution/software upgrades/migrations and other relevant areas for French-speaking clientele.

In return, you’ll join a supportive organisation well versed in keeping their staff happy, and enjoy a generous bonus scheme, flexible hybrid working, plenty of opportunities to upskill and progress in you career, and a range of other benefits designed with employee happiness in mind.

An outline of some of the duties involved:

• Play a key role in the Tech Support team as you tackle tickets from internal and external users
• Get hands-on across the spectrum of 2nd and/or 3rd line technical support (depending on your level/background/work so far), covering inbound calls, data migrations, Windows and advanced networking issues resolution, database repairs, VM installations, software upgrades, and so on
• If applicable, take the reins as a supportive Support Manager mentoring less senior team members while still remaining technically hands-on to help with incoming requests and workloads
• Contribute towards the ongoing improvement of the team, its procedures/processes, the tech they use, etc.
• Keep up to date with the latest trends, and bring those ideas into the team

The skills/knowledge they’re looking for:

• Fluency in French is a must-have
• Background as a 2nd and/or 3rd Line Support specialist / IT Support Engineer / Service Desk personnel / IT Manager / Support Manager / similar
• Good knowledge of networking, PC Hardware and Config and Windows (some Linux would be great but not a necessity)
• Ability to liaise with technical staff at any level from different domains and specialisms

This is a great opportunity for a French-speaking IT Support Analyst, Service Desk Admin, IT Manager or similar professional looking to join and lead a friendly and dedicated team, get stuck into a great hybrid style role and make it their own, and benefit from ongoing chances to progress and thrive. If this sounds like it might be suitable and of interest, apply now with your latest CV for immediate consideration.

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.