IT Support Engineer

Salary: £36,000 per year

Surface Transforms are experts in the development and production of carbon-ceramic materials and the UK’s only manufacturer of carbon-ceramic brakes for automotive use. Surface Transforms’ unique patented Carbon-Ceramic technology provides the ultimate braking performance for road and track.

Here at Surface Transforms passion is at the heart our brand. As a team we refuse to accept the impossible. We know that impossible only means that we haven’t found the solution yet and we can make the impossible, possible.

We believe in continuous improvement; we strive for achievement and we know that our continual growth and progress leads to our success.

Your role at Surface Transforms is yours to steer – toward opportunities and away from risks. You have the power to shape your role and Surface Transforms. We cannot wait to see where you take us and we’ll take pride in supporting the future you chose to build at Surface Transforms.

What you will be doing

1st and 2nd Line IT Support (Helpdesk and Deskside)

User administration within the following environments:

On-Site Active Directory

Microsoft 365

Exchange

– SharePoint

– Teams

Provide exceptional Customer Service to the Business, via the following:

Deskside, Email and Telephone

Provide solution(s)/work around(s) to Incidents and Problems

Create, manage and evolve Polices, Processes and Procedures

Work to SLA thresholds for incident(s), request(s) and problem(s)

Prioritising and Managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously

Systems & Performance monitoring

Review of Services, Patching and Anti-Virus

Provide support for remote access technologies e.g. VPN, RDP

Hardware/Software troubleshooting on Desktop\Laptop

The Skills, Knowledge and Experience you will need to bring

You will have a very high level of Customer Service experience and preferably be Microsoft certified, although this is not a requirement. You will have spent a minimum of 1.5 years specialising in supporting Windows, Desktop and Infrastructure. You need to be very resilient and possess somewhat of a candid attitude about the development of the IT and the business.

You’ll be talented in the below skills:

Need to have: 

Active Directory user and computer administration

Windows administration

Windows Server 2012-2019 administration

Office 365 Exchange mailbox administration

Network administration and troubleshooting:

Firewalls, TCP/IP and WAN/ LAN /Wi-Fi

Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve

Exceptional Customer Service skills

Proven experience working within IT service delivery

Excellent troubleshooting and problem-solving skills

Excellent ability to transfer knowledge within a team

Remote access technology and multi factor authentication

RMM (Remote Monitoring Management) software applications

Nice to have:

SOPHOS Device Encryption and Endpoint administration

Experience and knowledge of SQL

Experience of SAP Business 1

What you will get

Enhanced Pension Scheme

25 Days Annual Leave + Bank holidays

Extra day Annual Leave for your birthday

Access to Employee Assistance programme

Eligible for the company share option scheme