IT Support Assistant

IT Support Assistant

A permanent role working within Brook Street Support Services, which provides IT systems and support services to a close-knit group of professional services firms including lawyers, financial advisers and accountants. This is an exciting opportunity for an ambitious candidate who is looking for a challenging new role in a dynamic, expanding company.

Job title: IT Support Assistant

Reporting to: IT Manager

Based: London WC2N

Flexibility: Willing to travel within the UK

Salary: £26,400

Contract: Permanent

Knowledge/skills/attributes:

* Graduate with a minimum 2:1 degree in any subject – IT or related subject not required
* Strong interest in IT, systems and process
* Can evidence strong communication skills with people at different levels and roles within an organisation or company
* Experienced user of Microsoft Office
* Excellent time management, organisational and administrative skills
* Ability to learn on the job and show intuition for technology

Job Role:

* To actively engage in the provision of IT support to 250 staff through an IT Helpdesk system
* Work with a team ensuring that all support requests as directed to you are dealt with promptly and efficiently
* Where necessary to escalate issues to other members of the IT Team and external Technicians
* To assist with documenting standard IT procedures such as creating new users and managing phone contracts
* Undertake training sessions on hardware or software to colleagues as appropriate or required
* Provide ad hoc on site IT support as required
* To undertake any work as required by a busy IT Support team

Brilliant role for a recent graduate within a friendly, energetic company and a fantastic team of IT technicians. The ideal candidate will either come from an IT degree, or have some experience of working in an IT environment, or have a keen interest for IT. The role involves some travel between the London and Cardiff offices (with expenses paid), meaning also that the candidate will be able to meet lots of different people.

This is a bit of a start-up role. Every day will be different, with so the candidate will have to be prepared for that. They must be able to handle stressful situations with confidence.

In terms of benefits, the company offers pension, health insurance, gym membership, childcare, and 25 holidays + 8 days of bank holidays.

The candidate will report to the IT Manager.

There will be a very slight shift pattern due to different start times of the two offices (one starts at 9, the other 9.30, with finishing times of 5 and 5.30 respectively), so there is a need for some flexibility.

ADDITIONAL INFORMATION

BENEFITS

Pension, Gym Membership, Healthcare/Dental, Childcare Vouchers, Other