IT Service Delivery Manager

Salary: £48,000 – £66,000 per year

IT Service Delivery Manager (Service Desk Operations / Change Management)

An opportunity has arisen for an IT Service Delivery / Service Desk Manager to join a highly successful IT services organisation. This is a great opportunity for an IT Service Desk / Service Delivery Manager to join an expanding business and a growing department. The role has a focus on service delivery, process improvement and people mentoring/management, however a good understanding of relevant infrastructure/networking technologies would be highly beneficial (though it’s not a technically hands on role)

About the role:

You will work in a Service Delivery Management role taking responsibility for the technical support operations, ensuring SLAs are achieved and that the wider business departments (project management, implementation engineers, etc) are fully supported.

The successful candidate should ideally have the following skills/experience (not all essential):

• Experience in a management / leadership role covering an IT service desk / helpdesk.
• Demonstrable experience of service delivery / improvement
• Excellent relationship management skills
• Ensuring SLA’s are met and escalated issues are resolved
• Knowledge of change management and incident management
• Although this is not technically a hands on role, a background/understanding of general IT/infrastructure/networking would be highly beneficial

You will require excellent organisation and managerial skills and able to work in and manage a fast paced, varied pipeline of work. In return you will receive a generous basic salary, excellent benefits and ongoing personal/professional development opportunities within an expanding and well regarded organisation.

If you feel you have the required skills and experience and are interested to hear further details about the role and organisation, please apply today.