IT Operations Support Analyst

Job Purpose

To support and maintain local IT systems and the provision of IT systems by third parties.

Principal Accountabilities

To ensure technology delivers the operational requirements of the contract and supports SLA delivery.
o To learn and develop support techniques to maintain IT solutions used for iON service delivery
o Identify and initiate continuous improvement activities in support of ongoing IT delivery
o Enable new functionality to be applied into production with smooth handover to users (UAT, feed into training)
o To provide consultancy / analytical support to the iON team in developing new business and retaining current contract.
o To become expert in the use of the assigned technologies such as Oracle eBusiness Suite, Siebel, Avaya and other Systems used within the Business
o Undertake the Systems administration for IT systems
o Be responsible for the Move/Add/ Change/Delete process and maintenance for designated IT systems ensuring achievement of audit and compliance standards and to meet operational requirements
o Knowledge of Networking, Patching network and telephone cables within computer room patch frames and at the end/desk connection points
o Support the preparation and delivery if the IT Continuity plan
o To provide consultancy / analytical support to the iON team in developing new business and retaining current contract.

CANDIDATE PROFILE
ESSENTIAL

o Experience of working with IT systems, with a strong focus on Oracle Ebusiness Suite and experience of Seibel, Avaya and MS Suite of Products
o Ability to learn and develop new skills
• Ability to assimilate information quickly within a fast paced environment

DESIREABLE
• Oracle Discoverer
• Oracle E-Business Suite Knowledge
• Proficient SQL skills

DESIRABLE
o IT Qualifications – ITIL, MCSE, Oracle Functional Qualifications

Education /Qualifications
ESSENTIAL
o Graduate or equivalent

Skills / Abilities
ESSENTIAL
o Self starting and able to work without detailed supervision.
o Broad range of technical skills

Personal Characteristics
ESSENTIAL
• Self starter and operate with minimal direction to support strategy
• Interpersonal skills
• Problem solving and Incident Management and Resolution
• Team player
• Quality standards of delivery