IT Delivery Manager

The IT Delivery Manager is key to bringing Elior’s Customer Technology strategy to life and making it successful, to ensure Elior remains market-leading in it’s approach to digital innovation. You will manage multiple concurrent deliveries and provide cradle to grave management of all digital, retail and other frontline systems and underlying technology infrastructure.

What you’ll be doing…

Key Accountabilities:

• Manage implementation of new systems, processes, & initiatives.
• Manage all systems, infrastructure, & delivery roadmap used by the respective business function(s) at Elior UK.
• Deliver IT solutions to meet business requirements in agreed budgets & timescales.
• Monitor & analyze performance metrics to ensure goals are being met throughout the implementation process.
• Proactively manage risks associated with projects and implementations.
• Support business impact assessment & business change related to new IT solutions.
• Implement Customer Technology at sites including pre-launch training, implementation plan, team engagement, point of sale & customer communications.
• Continuously scan market and competition for Customer Technology innovation & new practices.
• Work with Elior Technology teams & Customer Technology application providers to optimize systems for efficient operational-usage.
• Work with sector-specific menu managers to ensure all recipes & menus required for the smooth functioning of the Customer Technology applications are complete.
• Work with the menu management and operations teams to ensure an appropriate flow of information and structure.

What can you bring?

• Complete Technology project lifecycle experience in managing e-commerce, websites, mobile applications, Point of Sale (EPOS), Recipe and Menu Management systems from concept to delivery.
• Use of various facilitation methods to elicit requirements whilst challenging the status quo and proposing improvements.
• Ability to lead, inspire and motivate a diverse Technology team via matrix management.
• Proven experience of working closely and successfully with stakeholders to deliver Technology solutions which meet business requirements.
• Confidence in managing budgets and commercial aspects of projects.
• Management of 3rd party Technology partners to deliver functional development and projects.
• Experience of working within a mixed (in-house, third party, outsourced) Technology environment with complex Technology hierarchy.
• Prior experience of business analysis or project management in relation to Technology solutions in at least one of the following business sectors Education, Healthcare, Catering and Hospitality and Retail.
• Experience training teams on processes/systems/activations
• Ability to form strong cross-functional relationships
• Excellent communication skills at all level

Our way of saying thank you…

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
• Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays)
• Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life’s Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme

Why it’s great to work for us…

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality

Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we’re committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.