Housing Officer

12 months fixed term contract

We have an exciting opportunity that has arisen for a Housing Officer to join our Housing Management Team which consists of dynamic and diverse people. You’ll provide a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is always provided.

Location

Your main site will be Watch Oak, Battle and you’ll be expected to work from an office at least 2 days a week.

What you’ll have

• Experience of working in housing related or similar customer facing area or studying a housing related subject.
• Some understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs is desirable.
• An understanding of common building defects and the solutions would be an advantage.
• The ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language.
• The ability to develop partnership working with other agencies to generate effective solutions to problems.
• The ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately.
• The ability to develop and review policy and procedures regarding arrears and income management needs, therefore you will need an understanding of rents and income to assist and support the Income Team.
• A full UK driving licence and access to a vehicle is required.

Closing date: 7th January 2024 at 23:59pm.

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What’s in it for you?

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.