Housing Assistant

Housing Assistant

Woking, Guildford and Croydon (hybrid)

Permanent, full time (37.5 hpw)

Salary £25,766 and great benefits including Health Cash Plan and great discounts in over 800 different retail businesses.

Home, a place where you belong

This is a great job opportunity for a Housing Assistant to join Home Group’s awesome housing team in Guildford, Croydon and West London. As our Community Housing Assistant (CHA) you’re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you! You’ll be assisting our Housing Managers across the South East, working from home 3 or 4 days a week, and visiting services once or twice a week, to either Croydon, Guildford or West London.

Typical day as our Housing Assistant

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
• You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
• You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Do you want to work in a job where you know that you have helped change our customers lives for the better? You’ll do that here, working in one of the top 10 Great Place to Work in the UK!

You bring

• A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners.
• An understanding of housing management and housing law or the passion to learn this.
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend some of your time lone working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

Our team 

You’ll join Ali, who’s been with us at Home Group for 17 years. Her side kick is her cocker spaniel Dexter, and Ali is famed for her fantastic cake baking skills! Ali has previously ‘dined in the sky’, suspended 100 foot in the sky to have her dinner, but rest assured this was a one off! Ali manages a team of friendly Housing Managers who deliver an excellent service to our customers across the south east. We’re passionate about what we do and are a supportive bunch who look out for each other and work closely as a team.

Job details

• This is a hybrid role which means you will either be working in our communities, or work with your colleagues in an office or working from home. Our patches cover Guildford, Croydon and West London and you’ll plan with your Housing Manager where to visit each week.
• There may be some flexibility to adapt your working hours, so do let us know about this when you meet us at the interview.
• We mainly work Monday to Friday and work occasional evenings to meet with customers, and you’ll shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annu al leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at