Home Support Services Organiser

Salary: £26,000 per year

About us

Age UK Doncaster are a local charity with a mission to take the fear out of ageing. We have over 30 years experience as an employer in Doncaster with some of our team having been with us in various roles for over 20 years! Through quality training and wellbeing programmes we are committed to ensuring our team members have the confidence, skills and knowledge to carry out their role along with the opportunities and support they need to succeed and develop their careers.

Team purpose:

Working together to create a strong and resilient team with a variety of skills to improve and embed systems of working that supports our vision for high quality, flexible, integrated services in the home and wider community. The team will support one another and work with the Operations Manager and key partners to design and implement new activities that will improve overall wellbeing of people we support.

Job Purpose:

You will ensure the smooth running of the day-to-day activities and provide support to home service workers. Support the home services co-ordinator and the rest of the team to develop and embed new ways of working and new services in accordance with our Policy framework and our vision, mission and values.

Main Duties:

• Ensure continuity of service, organise the weekly rota and cover any visits that are unallocated at short notice. 
• Deal with general enquiries and case management of support packages. 
• Carry out risk assessments and formulate support plans with people and their key individuals where required.
• Ensure accurate and up to date records are maintained at all times for staff and the people we support and produce reports as required.
• Liaise with people accessing our services, their key individuals and other professionals where necessary. 
• Provide day to day support and guidance to Home Service Workers including regular 1-1’s and team meetings.
• Support the home services co-ordinator to evolve, develop and embed new services and ways of working.
• Work closely with the wider team to ensure appropriate cover at all times for all Services as per Age UK Doncaster Continuity Plan.

Hours of work: 17.5 hours per week Monday to Wednesday. Evening and weekend on please apply a rota basis.