Home Care Branch Manager (Cqc Registered)

Salary: £48,000 – £54,000 per year

Home Care Branch Manager

Excellent Opportunity – Competitive Package

Responsible to:Operational Director / CEO

Direct Reports:Regional Operations Manager

Internal Key Contacts:Business Development, OD, Finance, Payroll, Research/Intelligence, Service Development

External Key Contacts:Customers, commissioners, CQC and other local providers

Purpose of Post

This key strategic role is responsible for leading the successful delivery, business development and performance of an integrated service portfolio across a defined locality. The purpose is defined as follows:

To assume full overall responsibility for the allocation and management of the budget across the locality, ensuring the delivery of strong financial performance that enables the Accord group to deliver commercial and social objectives.

Construct, lead and develop domiciliary care teams and new services that ensure excellence in all aspects of service delivery and customer satisfaction.

Develop practical and strategic partnerships with other agencies to ensure that your customers have choices and opportunities to achieve personalised support and life goals.

To lead the locality in developing and sustaining excellent customer relationships to maximise new business opportunities and engagement.

Support the operational director/CEO, deputising as and when required at local meetings and events to ensure continued community engagement.

Key Responsibilities

Financial Performance

Create and drive a locality business plan to optimise the use of challenging and deliverable budgets. Manage resources effectively to achieve or exceed budgeted surpluses and identify opportunities and threats within locality to inform the local intelligence plan.

To assume overall accountability for the continuous improvement of operational efficiency and quality in order to maintain Accord`s competitive position in the market for services.

To use your expert local intelligence to work with the operational director to construct and present business cases for investment in new services or existing service development.

Customer Service

Manage the service domiciliary delivery team(s) ensuring that they meet and where possible exceed current and anticipated customer needs and business growth.

Set high standards in customer service and personally be the benchmark for ensuring customers are treated with dignity, respect and courtesy at all times thereby ensuring high quality delivery of services, as determined by Quality Assurance and the evaluation of services.

Implement effective methods of customer engagement including gaining information to ascertain customer requirements and experience.

Service Quality

Provide leadership for staff to deliver service excellence and promote the rights of all stakeholders to access high quality service. Be a role model in setting, expecting and achieving high standards to ensure that the Locality is effective and customer satisfaction is high.

Identify alongside the central quality team, quality profiles for all services. You will be expected to define and drive improvement plans to achieve excellence in all aspects of the services provided and be accountable for achieving the set outcomes

Establish and maintain effective working relationships with local regulators within health, social care and housing, to ensure the service meets legal requirements.

Growth

Maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people to ensure you are able to effectively contribute to the business planning for the Locality.

Deliver a locality business plan that proactively identifies targets and services as well as defining retender strategies for existing contracts and private customer growth activities.

Take direction from the business development team in the delivery of new business initiatives and participate in/lead promotional events as required. Represent the organisation at public events including speaking at local, regional and national conferences.

Corporate Development

Contribute to the development and delivery of district plans and objectives. Attend and positively contribute to senior management team meetings and locality meetings.

Apply intelligence gained form the locality and pilot projects to work with Business development and direct sales to ensure innovative practices and services are mainstreamed and identified.

Assist with staff training and development, employee relations activities and disciplinary and grievance procedures.

Requirements

Experience of managing multiple services to high standards and able to evidence excellent levels of customer & regulatory satisfaction.

Strength in customer engagement, relationship management with individuals.

Budgetary management and analysing financial performance experience.

of social care business management and growth planning from a care, health or housing background.

Understanding of the scope of service needs and possible outcomes for vulnerable people in the community.

Understanding of current public sector commissioning strategies/processes and key drivers for change.

Up-to-date knowledge of current government or sector initiatives within social care, healthcare or housing services.

Full driving licence.

Professional Social or Health Care Qualification or equivalent experience.

HOW DO I APPLY?

Click the button or send your CVto – We will be in touch with you!

If you need any additional information please get in touch with the Recruitment team directly

THE COMPANY

Accord are a values-led social business motivated by adding social and economic value to the communities where we work. We specialise in involving customers and communities in shaping the homes and services that we provide. Our colleagues are award-winning, highly professional and strive to deliver excellence on the front-line and through the corporate support teams.

Our mission is to be strong and diverse and tomake the most of our strengths to deliver positive outcomes, improving life chances for our customers and the wider communities which we serve.

Role Profile – Home Care Manager (CQC registered)
Reports to: Regional Operation Manager

Role Purpose & Scope:
-To manage all aspects of your home care branch on a day to day basis, to ensure safe care delivery to all Service Users, through a well-managed and supported staff team, ensuring CQC compliance, and working within agreed budgets.
-To effectively manage and support branch office staff, ensuring capability and capacity to ensure staff deliver services that meet the needs of the Service User in line with care plans and risk assessments

Key Responsibilities:

Leadership
-Directly manage a team of Care Coordinators who risk assess and plan care, and schedule care delivery, through Home Care teams, to our customers
-To ensure safe, effective staffing, through a planned approach to local recruitment
-To strengthen staff teams through a range of processes, including undertaking staff supervision, performance reviews, investigations and disciplinary processes

Quality & Compliance
-Ensure your team actively comply with internal policy, procedure, and CQC standards, and the branch office and staff delivering care, work within health & safety guidelines
-Ensure CQC compliance, and ensure GreenSquareAccord care and quality standards, undertaking quality assurance audits, and associated quality management measures
-Ensure customer satisfaction, responding to complaints in line with policy
-Ensure accurate, updated client records to a high standard on internal systems / platforms.
-Keep up to date with changes in legislation and regulations.

Business Management & Development
-Proactively identify service development areas in line with business objectives and duties of your role, taking action within a reasonable timeframe.
-To produce reports and statistics and performance information to Senior
Management
-To work with Senior Management on tendering for business and to build new business
-Work with departments to ensure payroll, invoicing and credit control functions operate smoothly, supporting disputes or queries with local authorities, service users, representatives.

Other Duties
-Attend internal and external training to keep up to date with practice.
-To support other Registered Managers and cover for sickness and holidays.
-To participate in the service on call rota
-Carry out other duties deemed necessary for successful operation of the business.

Essential criteria:
-Ideally Level 5 Qualified, or working towards
-Excellent knowledge and understanding of CQC compliance/legal requirements
-A sound understanding and experience of the planning and management of homecare.
-Working knowledge of IT systems, including Microsoft Office, and able to learn care planning system
-Passionate about providing good, safe, effective care.
-Strong organisation and planning skills, and ability to work well and accurately under pressure
-Proven record of performing to targets while maintaining quality in homecare
-Good understanding of how to use systems and processes to support service delivery
-Strong interpersonal and communication skills
-Commercially aware, with strong influencing and negotiating skills
-Responsive, agile and remain calm whilst dealing with multiple priorities