Helpdesk / Technical Support

Salary: £45,600 – £51,600 per year

Helpdesk Support / Technical Support

Attractive Salary dependent upon Experience

Permanent Role

Newcastle upon Tyne

Our client are a long established engineering company based on the outskirts of Newcastle upon Tyne. Due to product growth, they are currently looking to recruit someone for the role of Helpdesk/Technical Support to assist with 1st Line Queries for both new and existing customers. This is a fantastic opportunity to progress your career with a leading company and in return, an attractive salary package is offered as well as an annual holiday allowance of 25 days plus B/Hs.

As a helpdesk / Technical Support person, you will be offered full training on relevant products although any industrial/offshore knowledge is an advantage.

Duties as a Helpdesk / Technical Support will include:

* Provide 1st line helpdesk support for all technical and non-technical queries

* Manage all queries from initial request to resolution by liaising with different departments

* Ensure all relevant paperwork and reports are completed and approved for client

* Quickly and effectively manage customer issue either personally or by effective escalation

* Carry out all work in accordance with company Quality Management Systems and to customer specifications

* Other ad hoc duties as required

For the Helpdesk / Technical Support role, we are looking for someone with the following:

* Previous experience in a similar client facing helpdesk / technical support role

* Customer focussed, confident communicator

* Articulate and organised person with a positive attitude

* An experienced user of software, particularly Excel spreadsheets

You will be working a basic 39 hour week with an annual holiday entitlement of 25 days plus bank holidays.

If this sounds like a Helpdesk / Technical Support role that you are interested in, then please for further details!