Helpdesk Operator
Job Description
Are you ready for a new challenge in customer service? How about an exciting role working on a military estate in support of our Army customers? You’ll get to be the first point of contact between the company and the customer. Join a great team at Aspire Defence Services…
The Helpdesk Operator is not like any other customer service role, even though proven experience of working in a customer service environment is a key factor to be successful in this role.
You’ll be providing a 24-hour Helpdesk Service, and so you’ll need to have great interpersonal skills and should be able to work shifts as part of a team, communicating with customers in such an excellent manner that they get off the call feeling better than worse.
It feels like a huge responsibility to have to manage emotions and temperaments and personalities, but when you’re committed to putting customers first, your focus is not the level of difficulty but in delivering high quality service that meets or exceeds expectations of both internal and external customers.
You’ll need to be able to assist with administrative tasks and responsibilities, ensuring calls are logged accurately and under the correct filling system and ensuring priority jobs are allocated and responded to within the relevant timescale.
This might seem a lot, but you won’t be doing this alone. You’ll be part of a team with a supportive manager and access to regular training to help you achieve your highest potential.
But first, meet the team…
With a 35-year contract, making soldiers’ lives better is at the heart of everything we do at Aspire Defence Services.
Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That’s our mission; to deliver a modern, fully serviced, flexible working environment for soldiers.
And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we’re proud of the work we do.
We’re all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance.
In addition to being part of our team, you’ll also get…
- 25 days annual leave (pro-rata) plus bank holidays, as well as the option to buy and sell holiday
- Contributory Company Pension Plan matched up to 6%, plus individual life assurance
- A shopping discounts scheme
- Employee assistance and health and wellbeing check ins
- Reward and recognition to celebrate outstanding achievements
- Free on-site parking
Ready to join the team?
You must have a GCSE Grade C or above in English Language and Maths.
And though not essential, experience working in a Customer Service environment will be desirable.
Salary: up to £23,600 per annum, dependent on skills and experience
Location: Tidworth
This role is a 12month FTC.
Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us.
ADSL has a legal responsibility to ensure that all its employees have the right to live and work in the UK. If you are invited to an interview, you will be asked to bring with you original copies of documentation that provides evidence of your right to live and work in the UK. Applicants needing skilled worker sponsorship may not be suitable for this post due to the immediacy of the appointment. If you are made an offer of employment, this will be subject to ADSL verifying that you are eligible to work in the UK before you start work.
We are an equal opportunities employer and do not discriminate against protected characteristics. We guarantee that candidates will be given the same consideration and will pass through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications.
