Hardware & Technical Engineer

Main responsibilities:

We are looking for a customer focused and enthusiastic Hardware & Technical Assessment Engineer. The applicant should be technically competent, possess good written and verbal communication skills.

The Hardware & Technical Assessment Engineer role will comprise of the below

1. The imaging of Laptops / desktops for deployment to customers and internal break fix teams.
2. Assessing the technical requirements against customers’ requests & liaising with suppliers for availability and quotes
3. Evaluating new desktop equipment and recommending additions and amendments to the hardware catalogue
4. Physical warranty and non-warranty repairs to faulty stock.

The role will need to take into consideration of security requirements at the customer at site.

Behaviours

• Champion teamwork and knowledge sharing
• Be professional, positive and have an aptitude of solving problems and delivering service improvement
• Be politically savvy and understand the stresses and priorities of our customers
• Demonstrate good organisational skills, reliability and conscientiousness
• Able to work under pressure and use your own initiative

The candidate must be prepared to work on a nuclear licensed site and obtain DV clearance.

Be onsite 100% of the time over a 9 day working fortnight (every other Friday off)

• Assess and coordinate requests for non-standard desktop hardware
• Engage with client support teams to evaluate security restrictions, and with external suppliers for pricing
• Provide desktop hardware recommendations to the customer based on their business requirements
• Ensure all requirements are recorded and agreed with end users prior to quotations being provided
• Evaluate new desktop equipment and provide recommendations to the business leads
• Process quotation requests within SLA, escalating to the Team Lead and Service Line Lead in advance of any potential breach
• Build standard and non-standard desktops within the agreed Service Level Targets
• Undertake the facilitation and physical repair of both warranty and non-warranty desktop equipment
• Ensure all tickets are managed in accordance to agreed best practices on the account and all activity and customer communication are recorded in the ticket.
• IT Asset Management
• Own and maintain a set of processes, knowledge articles and work instructions for the Hardware & Technical Assessment function.
• Stock Audits on an Ad-hoc basis when the business requires.
• Adhere to customer policies and procedures at all time’s

• Technical understanding of Desktop/ Laptop hardware
• Experienced in fault finding and hardware break/fix repair
• Excellent customer service skills
• Excellent verbal and written communication skills
• Basic knowledge of Active Directory and SCCM
• COMPTIA A+ or competently answer technical questions on interview