Hardware Break Fix Engineer

Hardware Break Fix Engineer Required for leading IT Managed Services Provider. Reading or Oxford Postcodes rquired, £22,000 – £25,000 p /a + Car and Benefits with genuine development and training opportunities.

Datacom Recruitment are currenly looking for a Hardware Break Fix engineer to work for a recognised leader in IT Managed Services. You will work as part of a team of Field Engineers deployed across the Reading or Oxford regions so this role would suit someone from any of these postcodes: RG or OX

You will be working with their commercial clients to provide hardware technical and break fix support on Laptops, Desktops, Printers, Server and Networking but mainly on Hardware break fix ensuring all contractual SLA’s are met and delivering a world class customer experience. We are looking for an excellent communicator, the Engineer will report to the Area Engineering Manager, however will undertake activities allocated by the Engineering Resource Co-ordination team and the Incident Management System

RESPONSIBILITIES:

* Attending customer sites to provide an effective, professional repair of products supported by the Company
* Ensuring that service requests are responded to in line with the contracted SLA
* Ensuring that all incidents are cleared down in real-time and updating the BT IT Services Incident Management System and where applicable updating the customers helpdesk
* Maintaining a high level of service at all times with response time, repair time and escalation parameters
* Carrying out IMAC Services as and when required
* Use of logistical locations for spares collection/returns, ensuring all necessary paperwork is completed in accordance with Company processes & procedures

GENERAL DUTIES & RESPONSIBILITIES:

* To manage incidents as assigned to you on the Incident Management System by the ERC, effectively and to resolution through the use of correct systems and management escalation paths where applicable
* Ensure that the Incident Management System is updated with all activities undertaken by you with corrective actions taken, or scheduled with the client.
* Politely ensure that any tasks undertaken by you in your role are not accepted directly from a personal request but have been recorded and allocated via the Incident Management System
* To assume the role of Company ambassador providing the highest levels of customer service

* Identify potential business opportunities for the Company
* Accurately implement and work in line with Company policies and procedures
* Project a professional image at all times
* Maintain professional standards of quality of work, personal presentation and personal conduct in relation to yourself and your team
* Maintain an accurate diary, utilising communications equipment and remain as accessible as possible throughout the working day
* To attend internal and external training courses relevant to Company products, as required.
* Ensure that you obtain permission before incurring costs for which you expect the Company to reimburse you
* Ensure that all Company matters are kept confidential by you at all times
* Ensure all administrative returns are made on a strict and regular basis
* Take good care of all Company supplied tools and equipment
* Carry out duties in accordance with the Company’s Equal Opportunities and Health & Safety Policies
* Carry out additional responsibilities as requested by the Management Team

TECHNICAL SKILLS

* Ability to assess, interpret and apply known skills to a range of site based problems that may arise
* A good understanding of operating systems, network products and the most commonly used office software application packages as supported by the Company
* Utilisation of your knowledge and expertise in attending customer sites to provide an effective, highly professional solution to reported problems, including the proficient diagnosis and repair of products supported by the company
* Provision of effective, highly professional installation services, including site surveys, audits, de-installations, moves and preventative maintenance work, within the required timescales.
* Ability to carry out workshop repairs on products supported by the Company, if and where appropriate.
* Provision of technical assistance when required to other colleagues
* Provision of technical vetting as and when required

Please submit your CV today for immediate consideration