Graduate Claims Investigator

Graduate Claims Investigator
Grovelands is looking for Graduates interested in taking up a position with one of the UK’s Top 5 Building Societies. This role offers excellent entry level experience with the financial sector and will suit a graduate wanting to excel in a fast paced and challenging environment
The role will focus on PPI case investigation, actively looking to analyse key facts in relation to claims submitted by customers of the building society, and investigate eligibility of claims. You will possess a sharp and analytical mind set, able to analyse data from various sources and articulate an argument well.
Attention to detail is paramount, as you will be analysing and inputting a vast amount of data on to internal systems. In addition, you must have an excellent command of English and able to effectively communicate as well as be receptive to feedback. Working extensively with internal IT systems, you will have high computer proficiency. In addition to this, you must have experience of working in an administrative capacity, being organised in your work and able to file data effectively.
The role:
• Analysing information submitted relating to PPI cases, being able to highlight facts relating to the eligibility of claims
• Ability to identify claims that may need to be escalated to other complaint handlers or resolution departments
• Being able to formulate and construct a written argument which is backed up by data
• Utilising FSA and company regulations to support arguments and identify key facts relating to claims
• Administering cases and inputting data from various sources onto internal databases

What you need:
• Minimum of 2.1 degree, preferably Law or analytical based
• Excellent analytical skills and the ability to use Microsoft word and other PC applications
• Excellent communication skills
• Good organisation skills, effective prioritisation
• Excellent administration skills with attention to detail
• To be flexible and able to work well under pressure
• To be able to provide and receive constructive feedback in order to improve the level of service
• There are roles within our written complaints teams, but there is a requirement to make outbound calls to customers as part of the complaints process

The initial contract will last for 24 weeks, Monday – Friday 0900-1700 (additional hours may sometimes be required) and is located in Northampton. Daily rate of £120.