Grade 4 Field Engineer

Main Duties of the job:

Repair and maintain hardware (Servers, PC’s, Laptops, Printers, associated peripherals and retail POS).
• Complete software incidents to customer/manufacturer procedures and specifications.
• Installation of hardware to manufacturers/customers specification. Complete MAC’s to manufacturers/customers specifications.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time.
• Communicate with Call Administration and the Branch throughout the day.
• Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
• Achieve KPI targets to include but not conclusive 1st time fix (85%), 5 closures each day, productivity.

To be successful in the role you will have

• Full clean driving licence
• Able to acquire Security Clearance to required levels
• Good customer service skills
• The ability to carry out physical work

Skills Knowledge & Experience:

SC Clearence

Sever + or Equivalent Accrediation

Desirable:

A+ or Equivalent Accrediation

Experience in Desktop, Laptops, Printers, Epos and Peropherals

Good customer facing skills