Goods in / Mail Operative

Position: Goods In/Mail Operative
Location: London (Central)
Hours: 45 hours per week

JOB PURPOSE:

To work as a member of the Goods In/mailroom team to ensure efficient, effective and proactive running of the goods in/mailroom service. This role provides the backbone of Swiss Post Solutions (SPS) managed service operations. The post holder will perform a variety of tasks related to the goods in/mailroom function, and will flexibly and proactively respond to any client requirements as and when necessary.

DUTIES AND RESPONSIBILITIES:

► The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
► Receiving, sorting and distributing incoming and outgoing mail.
► Use of franking machines.
► Assisting with setting up of meeting rooms.
► Dealing with enquiries from the client, both face to face and on the telephone.
► Filing and retrieving documents, within an established filing system.
► Booking and receipt of courier items.
► Processing of archive files and tracking signature movements using the on site computer systems.
► Any other duties as required by the Operations Manager or Client.

PERSON SPECIFICATION:

The ideal candidate will display knowledge and experience of the following:

► Mailroom operations
► Knowledge of UK & international mailing arrangements.
► Customer service and complaint handling.
► Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
► Working shifts on a flexible pattern.
► Working accurately, under pressure, to tight deadlines.
► Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web.

N.B. Messenger/porters will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.