First Response Water Technician

Salary: £26,000 per year

02851 First Response water Technician East Midlands, North East London £25,200 £26,000 per year

To undertake water damage and accidental damage restoration projects (drying, cleaning and sanitising as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Responsibilities
Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals
Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required
Undertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perils
To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded
Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review
Undertaking triage assessments and reporting accordingly
Working within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policy
To work whilst maintaining safe working conditions in line with Health & Safety requirements and regardless of location
To ensure that all company property is kept clean, tidy, and maintained to the correct safety standards
To wear corporately identified clothing provided as required by the business
Preparing reports as required
To undertake any training or CPD or as required by the business
To work on an on call or shift-based rota ensuring business needs are met
To carry out any other reasonable management instruction
Experience & Knowledge
Full driving licence with no more than 3 points
Health and Safety training
At least 2 years previous experience of working in construction and/or building works
Basic computer knowledge
Some experience of the following would be advantageous
Knowledge of the Insurance claims process
Previous experience within damage restoration
Asbestos awareness
Skills & Abilities
Excellent spoken and written communication skills
Excellent customer service skills
Tact and assertiveness when dealing with customers who may be distressed
Ability to work within a team and with a wide variety of customers
Ability to work well under pressure and meet deadlines
PC literate with good administrative skills
Ability to take direction and to take on increased ownership and responsibility when necessary
Personality & Motivation
Helpfulness and a passion for customer service.
Driven and enthusiastic – meets or exceeds targets
Empathy and understanding
Confident and professional attitude
Active and energetic
Takes ownership of problems and drives for effective solutions