Field Service Engineer (Generator Experience)

Salary: £50,400 – £52,800 per year

As the Field Service Engineer, you will be responsible for the maintenance and repair of Diesel and Gas powered generators.

Job Description
As a field service engineer in the EP Team you will be tasked with responding to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and to create a quote as per the request of the customer within a cost and time effective manner.
You’re duties will be to:

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.

• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.

• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow the client to construct a quote as requested by the customer.

• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer

• Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Skills & Requirements

• Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently
• Work autonomously on own initiative and also well as part of a team
• Knowledge in the use of field based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge
• LDV driving license
• Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or development opportunity for a qualified apprentice
• Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential.

Salary up to 44k pounds per annum