Field Service Engineer

Our Client provides a range of alarm monitoring services both for commercial and personal use and have kept people safe and reassured their families for more than 25 years. Over 150,000 people in the UK are now leading healthier, happier and safer lives well into later life, thanks to a little discreet, behind the scenes help.

Everything they do is measured against the highest benchmarks in customer service, product integrity, service value and recognised or accredited by top industry accreditations.

As the largest emergency monitoring provider in the UK, many local authorities, housing associations, ALMOs, charities, care associations, property management companies, developers and individuals rely on their experience and expertise through the range of monitoring services they provide.

They are currently seeking a Field Service Engineer to join their maintenance team covering the Berkshire ( Slough ) area. The position is permanent.

You will play an important part in maintaining our client’s position as a national provider of maintenance for telecare, warden call systems, security and fire systems. You will operate within the Berkshire (Slough) area responding to service and maintenance calls for client’s equipment and carry out other duties as required by the Regional Service Manager.

Specifically you will repair faults on social alarms, door access and allied security systems.

You will carry out technical surveys on systems and schemes.

You will liaise direct with clients on specific problems.

You will work closely with the Planning Team to ensure all reported faults are dealt with within the stipulated contract times.

You will ensure effective management of tablet including real time job clears and call closure details.

You will maintain sufficient stocks of spare parts to meet the requirements of the area.

You will advise the Regional Service Manager of any operational problems.

You will attend meetings with clients or within the company as required.

You will ensure all product updates are read, understood and correctly filed in the manuals.

You will maintain all company property in good order.

You will set an example for others by championing the Company values.

Finally you will keep all company confidential information including product manuals secure.

Knowledge and Skills:

You should be an accomplished Field Service Engineer.

Ideally you will have knowledge and experience of fire alarms, social alarms and low voltage security systems.

An education to either ‘O’ Level/GCSE Grades A-C/NVQ level 2/3 or equivalent is desirable. An Electrical / Electronic Engineering ONC, HND or HNC, 17th Edition and/or equivalent or to have completed a relevant apprenticeship would be an advantage.

Previous experience within a fast paced service engineering environment, in particular dealing with social alarms, fire detection or door entry systems would be an advantage.

Product knowledge relative to the area engineered e.g. social alarm, fire, low voltage security systems is desirable.

You should have a good electronic / electrical background with a proven ability to fault find to PCB level.

You should have excellent customer facing skills and very good ‘people skills, – personable, courteous and empathetic.

You should be able to show attention to detail in pricing and written form.

You will have a positive “can do”, “will do” attitude combined with a flexible approach to work demands coupled with an ability to prioritise / multi task and retain quality outcomes.

You must have a full UK Drivers Licence, ideally with no more than 3 penalty points.

Basic salary will be in a range of £26,400 – £33,600plus there are standby and call out allowances worth a minimum of £4000 a year. In addition a company vehicle is provided along with a fuel card. A Samsung tablet is also supplied.

Other benefits include 23 days holiday plus bank holidays (rises to 25 days after 2 years’ service), Pension Scheme, up to 4% Company matched after successful completion of probation period, Discounted voluntary benefits, Life assurance (2 x annual salary), Employee assistance programme, Sick pay, The ability to buy additional or sell back holiday and a Flexible benefits scheme.

With an excellent benefits package combined with a positive professional team and a supportive national business this is a great opportunity to join a sought after employer. They are focused on the future and this role represents a real opportunity to contribute to their continued success.