Field Service Engineer

Salary: £32,400 – £36,000 per year

Responsibilities
The responsibility of the FSE is to provide support to our customers, ensuring the stable operation of our hardware & software products. We currently require an FSE to join our Naval team providing support on our Fire Control Systems & Naval Electro-Optical Surveillance Systems.
* Provide commissioning, service, repairs and after-sales support to products and systems both in house and on customer site
* Fault-find and troubleshoot systems, often on-board ships, to establish fault and repair as required
* Assist with associated technical documentation related to work carried out
* Support the Sales team in demos and trials for customers as necessary
* Provide technical support and advice to internal and external customers
* Preparation of risk assessments and SSOW’s for installation/commissioning activities
Requirement
* Previous experience within a similar position is essential, with hands-on electro-mechanical skills.
* Exposure with the Navy or Military is required, knowledge of Naval Surveillance Systems advantageous.
* Knowledge of Ethernet protocols – RS242 / serial links etc with the ability to perform fault diagnosis.
* Basic skills in mechanical, electrical and electronics.
* Experience in writing comprehensive visit and fault reports
* Must be willing to travel worldwide within a short notice period, working extended hours when necessary
* Strong Customer relation/interpersonal skills with the ability to communicate technically at all levels