Field Engineer – Northeast

POSITION DESCRIPTION:

As a Field Engineer, you will provide 2nd level desk side support at a major oil installation in North East England. You will work as part of the customers IT group, enabling it to meet its service commitments. This includes discharging your duties within established work plans and contributing to their development by providing input on new work requests and prioritizing work commitments. You will support, advise and back-up other members of the Group IT team.

MAIN RESPONSIBILITIES:

• Will consist of but not limited to; responding to day to day faults. Providing desk side Support IMAC and Change Management
• Maintain the Remedy Service Desk ticketing system
• Provide day to day support to Intel/Windows users via Remedy and direct customer liaison
• Carry out Project Work as necessary
• Provide back-up for other group members engaged in Project Work
• Must have a Full driving licence and driven in the UK
• Must have legal right to work in the UK full time

SKILL SET REQUIRED:

• Strong demonstrable troubleshooting skills
• Good general IT knowledge
• Windows Desktop OS
• Office 2003, 2007, 2010
• Understanding of TCP/IP, DHCP, DNS
• Basic Networking
• Windows Security Administration
• Desktop / Printer troubleshooting skills
• Proven ability to adapt to new technologies

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Group Personal Pension Plan
• Life Assurance Cover
• Company Sick Pay
• Free Bi-annual Eye Tests and contribution towards glasses
• Birmingham Hospital Saturday Fund – Discounted monthly rates
• Childcare Vouchers – Tax efficient way of paying for childcare
• Ride2Work – Tax efficient way of purchasing a bike for travelling to work
• Company Events throughout the Year

ABOUT OUR COMPANY:

IT Specialists (ITS) is a trading name of Reynolds and Reynolds and is a nationwide Managed IT Services provider delivering UK-based services to business of all sizes. ITS offers a broad range of IT services including: managed backup and recovery, tailored UK cloud hosting; complete infrastructure implementation; flexible telephony solutions and web creative services to businesses across the country. Extensive resources made available through Reynolds and Reynolds, allow ITS to offer market leading guarantees on response and fix times, giving its customers peace of mind over their IT.