External Recoveries Administrator

External Recoveries Administrator
Leeds
£17, 000 + Bonus and benefits

Financial organisation on the outskirts of Leeds city centre require 2 External Recoveries Administrators to join their expanding team. You will act as a contact point between the company and their panel of external outsource agents to ensure that queries, issues and reconciliation requirements are dealt with in a timely manner.

* You will be handling up to 100 emails a day, therefore exceptional written communication skills are required.
* Dealing with and responding to queries and disputes generated by customers through the external outsource agents via the Query Management System, email and telephone. Working daily/weekly exceptions reports to ensure that all outsourced accounts are reconciled
* Dealing with and managing information updates on specific customer accounts
* Remaining vigilant for any issues/development ideas/common trends and highlight these to the Team Leader.
* Providing external agencies with weekly reconciliation reporting such as direct payments, closures etc.
* Data entry and analysis of reported information

For this role, attention to detail is key as you will be expected to work daily and weekly exception reports to ensure that information for accounts are reconciled.