Engagement Worker

ABOUT THE ROLE

We’re looking for an Engagement Support Worker to carry out supported housing management duties in our service. You will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents and participants back into the community.

Rota: Monday to Sunday shifts vary (09:00 – 17:00 or 13:00 – 21:00)

ABOUT THE SERVICE

You will be working in a 24 hour, 25-bed service in Romford, delivered in partnership with Havering Council and other local providers, supporting those who are experiencing homelessness. All admissions are jointly agreed, and placements reviewed at a weekly complex needs panel chaired by the local authority. Residents are agreed on the basis that they are:

• Single and vulnerable with multiple disadvantages – including hospital and acute discharges, drug & alcohol and mental health issues
• Street homeless with multiple disadvantages
• Aged from 18 to 55 years
• Willing to reduce the use of substances and engage with drug and alcohol treatment services

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with length of service
• Training and Development including access to courses, upskilling, and progression plans
• Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme including counselling
• Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Life Assurance Scheme
• Cycle to work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

OVERVIEW OF KEY RESPONSIBILITIES

• Act as a Key Worker, and support residents and participants in various activities, such as support plans.
• Participate in and encourage R&P’s to participate in the running and development of projects, social enterprise initiatives, raining, volunteering and work experience.
• Ensure our R&P’s understand their rights and responsibilities and have access to the right tools and resources.
• Carry out regular occupancy checks such as managing health and safety, and ensuring correct occupancy numbers.
• Tenancy Management, ensuring sign ups to tenancies, licencing agreements, taking payments, general living support.
• Develop and maintain strong internal and external relationships.
• Attend appointments with residents when required.
• Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
• Admin will vary.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

KEY CRITERIA

What we are looking for:

• IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
• Experience of working with people of multiple disadvantages, including in the criminal justice field, mental health, and/or substance misuse or a good understanding of the sector
• Understanding of the housing and social needs of people with multiple and complex needs
• Able to influence and negotiate positive outcomes with others

What we would like, but not essential:

• Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
• Experience of providing housing support and a practical assistance within a residential or outreach support role
• Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.