ECM Administrator – West Midlands

ECM Administrator 

Dudley DY4 7UF

Salary up to £20,865 per annum

Monday to Friday 9 am to 5pm

What we offer

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a ECM Administrator at Sage Care every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

What you’ll do

To support the great work we do, are looking for an Electronic Call Monitoring Officer to join us in our Dudley Office.

As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay

*subject to terms and conditions and qualifying period

What you need

Experience in direct responsibility for the management of the ECM/CM2000 systems and processes in branch. Experience in responding to alerts on the system of calls being missed also liaising with carers on their attendance and why visits may be late. Running reports for management. Providing support to staff members as required. Take part in the On Call out of hours’ service as required. Always adhering to company privacy policies and procedures.

Why choose us?

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

Sage Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.