Duty Manager

Salary: £36 – £42 per hour

Duty Manager
5 Days out of 7
Your responsibilities
* Ensure smooth running of the Reception department on a day to day basis with effective communication within and between departments
* To oversee daily activities within the Reception department ensuring a smooth check in and check out experience with seamless guest service and adhering department policies and procedures
* Shows leadership skills by up skilling and training colleagues, attending meetings and assisting Management with managerial administrative duties such as reporting and rotas
* Ensure the safety of our external and internal guests at all times, by adhering to health and safety procedures and dealing with potential emergency situations quickly and efficiently.
What we are looking for in a Duty Manager
* You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
* You are innovative: you bring a fresh thinking to the Front Office operations.
* You are a connector: you develop productive relationships with colleagues across the departments, looking for ways to enhance the guest experience and business performance.
* You are empowering: you develop the potential in your direct reports and foster a culture where people are encouraged to take accountability and learn and grow through experience.