Duty / Assistant Manager

Salary: £26,000 per year

We are recruiting on behalf of our client for a Duty / Assistant Manager. The ideal candidate must have previous Supervisory / Team Leader experience working within the hospitality sector. The role is to work within a unique development based in Birmingham city centre. You will assist in the management of the customer services/housekeeping and small maintenance team. Your role will oversee and residents and ensure the effective and efficient property management of the buildings. The hours for working would be 5 in 7 days and shifts will be between the hours of 8 am and 8 pm.

Main Responsibilities

* Maintain excellent relationships and ensure that all services are maintained to the highest standard for residents

* Passionate about delivering best-in-class service, with the ability to motivate your team

* Always respond positively to residences/visitors.

* Ensure good communications on all issues relating to the day-to-day operation of the building and facilities provided

* Maintain good relationships with the public exposed to or using the facilities provided by the internal and external building

* Knowledge of Fire Safety & ensure that procedures are implemented in accordance with the appropriate requirements

* Work with the Operations Manager to carry out HR procedures / prepare annual budgets

* Promote events/marketing activities

* Oversee all contractors and obtain quotes for required maintenance improvements when required.

Essential

* Experience in working in the hospitality sector

* Knowledge and understanding of Health and Safety

* Excellent customer service skills and significant experience in a similar role

* Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations

* Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems

Package Starting – £26,000 + Excellent benefits

* 25 days annual leave + bank holidays

* Additional day off for your birthday

* Discretionary bonus

* Pension contributions

* Access to 1000s of discounts and offers at shops

Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion. Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this, and we take the receipt of your CV as your permission to proceed with your application.