Driver

Position:                      Delivery Team – Driver

Based In:                    Leeds 62 Industrial Estate, 2 Gilhusum Road, Gildersome, Leeds, LS27 7FN

Salary:                         £10.70 per hour

Hours:                         Monday to Friday 37.5 hours per week (No evenings, nights or weekends)

About HSL

HSL are a proud, Yorkshire based 2nd generation family business, with over 50 comfort stores across the UK.  For over 50 years, we have handcrafted chairs, sofas and beds that have made a real difference to the wellbeing and quality of each and every one of our customers lives.  Our furniture is cleverly designed with CleverComfortTM to ensure the key areas of the body are fully supported, therefore improving an individual’s overall posture and wellbeing.

Main purpose of the role:

As the customer experience sits at the very heart of everything we do; our white-glove delivery experience is often the last touchpoint of the customer journey, so ensuring a premium, personal service, is essential.

We want every customer to feel truly valued and as though they were the only customer that you were delivering furniture to that day. The HSL vision is to ‘change the way people think and feel about comfort’ and as a highly valued member our delivery team, you have the ability to do that each and every day.

Your primary function will be to delight each and every customer, providing a premium, white-glove delivery service, which includes the assembly of their new chair, sofa and/or bed.  To ensure you feel confident in your role and that our customers receive the best service, you will receive comprehensive training and support. You will be of a friendly, caring nature, wearing the HSL smile as you build a good rapport with our customers and/or their loved ones.

Key duties include

• Provide an excellent customer experience, ensuring a seamless installation process, including the careful preservation of the customer’s home and their new furniture
• Act as a HSL customer champion
• Make multiple deliveries each day
• Work with the delivery and warehouse teams to load and unload furniture onto our delivery vehicles
• Ensure that you adhere to all health and safety regulations, including vehicle safety checks
• Co-ordinate deliveries to a schedule
• Quality checking of products and packaging.
• Requirement to work overtime as and when required
• Full driving licence
• All customer facing roles in HSL require the completion of a satisfactory DBS check

Whilst furniture delivery experience would be advantageous, finding the right person is more important and full training will be provided. So if you think you have what we are looking for, we’d love to hear from you.

What can you expect from us?

Besides becoming part of a truly, wonderful family culture, you can also expect:-

• Contributory pension
• Death-in-service cover
• 30 days’ holiday (pro rata) including public holidays – increasing to 33 for long-standing service
• Discretionary bonus (usually paid annually)
• Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more
• Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc
• Annual flu vaccines
• Colleague discount (50% on HSL furniture for personal use & 20% for family and friends)
• Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not for profit savings and loan cooperative).
• Training and development
• Surprise and delight events (e.g. Fish & Chip Thursday, Ice-cream treats, Afternoon Tea, Easter eggs, Christmas lunch, Christmas Meal)