Domestic Abuse Coordinator / Family Support Worker

Domestic Abuse Coordinator/ Family Support Worker
Yeovil, Somerset
£19,000 (Potential to rise to £21,000)
Permanent, Full Time (37.5 hours per week)

Our client is looking for a Domestic Abuse Coordinator to join their domestic abuse service and sign up to their mission to build a service that will keep children at the centre of their response to supporting families in Somerset affected by domestic abuse. To do this they deliver an integrated service of accommodation (refuge and safe houses) and community support.

Based in the Hub which operates 8am-5pm, you will work collaboratively to handle the majority of the calls coming through to the DAFFS (Domestic Abuse Free Fone Service) and document the calls in live time, entering clients details into a Client Management System (Paloma). The service has a robust recognition of Safeguarding, you will ensure the escalation of safeguarding issues and demonstrate professional and capable judgement. You will create and maintain accurate records on the victims, perpetrators, families and their children who are referred into the service elements to support referrals for services or additional proceedings and performance monitoring for commissioners.

Callers may be wishing to self refer as victims of abuse or professionals who wish to seek advice or refer victims or perpetrators into the service. Some callers may be in distress when they call and be seeking advice but due to their heightened emotional state will be hard to engage therefore you will be calming, sensitive to their needs and empathic yet informative about their options empowering them to make decisions about helping themselves.

They are looking for a Domestic Abuse Coordinator with excellent customer service skills and a dedication to excelling in the service they provide. You will have experience of domestic abuse, working with children and clients impacted by it and supporting clients or professionals linked to clients to plan for safety. You will be able to motivate callers to the helpline to tell their story so that it can be documented accurately and be competent in assessing risk and using professional judgement when prioritising cases for allocation. You will be competent on IT systems and software including word, excel and databases.

Our client is a housing association.
Domestic Abuse, Support Worker, Safeguarding, Case Worker, Family Intervention, Family Support Worker