Director of Specialist Welfare Advice Services

Are you passionate about supporting the Armed Forces Community?

Do you have the enthusiasm, expertise and ambition to lead high performing services that really make a difference?

We have an exciting opportunity for a Director of Specialist Welfare Advice Services to collaboratively lead and develop the Royal British Legion’s (RBL) National and Overseas Casework and Specialist Services Strategy.

As Director of Specialist Welfare Advice Services you will be accountable for and lead the delivery of the four UK based specialist advice services, ensuring services are appropriately designed to deliver first class, beneficiary focused welfare outcomes that seamlessly link with our other services.

You will set and maintain the standards for RBL’s specialist advice services ensuring that the ser-vices link directly with our other welfare services, directorates, partners, and stakeholders to drive continuous improvement in service delivery and provide the best possible beneficiary experience.

You will lead RBL’s UK based specialist advice services (including War Pensions and Armed Forces Compensation Advice Service, Outreach Service, Benefits, Debt and Money Advice Service, and Independent Living Advice Service),  collaborating with the RBL’s wider Senior Leadership Team, members of the RBL Executive Board (EB), stakeholders across the RBL Group and externally where necessary, ensuring the principles of the ‘One Legion’ strategy are effectively embedded in the operational delivery of exceptional services to our beneficiaries.

You will build and sustain a high performing and inclusive culture across each service area and team where everyone can thrive. At the same time, you will lead and develop inclusive , high quality person centred services, striving for the delivery of an exceptional beneficiary experience in all that we do, contributing to the delivery of the RBL’s strategy

Come and be part of the largest Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Why Apply? 

You will be working for the largest Armed Forces charity and will be proud of how we support those in our community,past and present, who need help today.  Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process

Closing Date: 21st Jan 2024

1st stage Interview Dates: 30th Jan 2024 – Video interview

2nd stage Interview Dates: 6th Feb 2024 – Face to face interview at our London Head Office

As part of the interview process, candidates who progress to 2nd stage will be asked to undertake psychometric testing and prepare a presentation.