Derby-Customer Service Team!! ASAP Start

Customer Service Advisor

Derby – 40 Hours per week

£15,500 P/A

Permanent Position

Full flexibility required between Monday – Sunday 8.00am – 9.00pm

If you are passionate about delivering an excellent service to customers and love to talk this is the perfect role for you! Working as part of a team, you’ll enjoy comprehensive, on-going training and the opportunity to progress within our fast growing, expanding organisation whilst enjoying some fantastic benefits

So what will you be doing?

As a Customer Service Advisor You will be taking inbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic call centre environment, you be required to deliver exceptional customer service in pro active manner. You will understand the needs of each customer and provide a resolution in the first instance wherever possible.

So what are we looking for?

· Excellent communication and listening skills

· Influencing skills with a customer focus

· The ability to build rapport and engage with customers

· A genuine passion for helping others

· Service and or sales experience with customer focus is desirable

· Experience working to targets

So what are the rewards?

We know that getting (and keeping) the best people in the business means offering the best benefits in the business. So, in addition to your basic salary, there are plenty of rewards you might expect – and a few that you might not…

· Performance Related Incentives

· 28 days holiday per year

· Access to company pension scheme

· Childcare voucher scheme

· Health Sure scheme

· Access to free financial advice and discounted legal advice

· Range of product discounts

· Discounted on-site canteen

· On-going coaching and genuine opportunities to develop your career through our management university programmes