Deputy Service Manager

Role Description
Deputy Service Manager
You must hold a UK Driving licence to apply for this role.

Please note: If you require a Visa to work in the UK, SeeAbility is currently unable to support any sponsorship requests.

Location: Birchington-on-Sea, Kent
Salary: £31,326.75 to £33,054.45 per annum plus benefits.
Sleep-ins are additional at £50.00 per sleep.
Hours: Up to 37.5 hours per week, Monday to Sunday on a shift rota basis.
Employment type: Full-time, Permanent.

Are you looking for your next challenge, where no two days are the same?
In the morning you might be supporting your team to manage someone in stress or upset
Organising rota’s due to staff sickness and/or assisting medication delivery
In the afternoon, searching the beach for fossils.
Are you a calm, caring person, who thrives on helping others to achieve?
Are you able to keep calm in a crisis, be proactive in your approach, and be resilient to behaviours that challenge?
Do you drive, hold a manual UK Licence and are willing to drive a vehicle?
Do you live in the local area and have the Right to Work in the UK?

If you have answered yes to the above, you could be exactly what we are looking for. Be part of something extraordinary!
The Role
You will be able to participate in an on-call rota to support wrap around support. You will be flexible and open minded in your approach with previous experience managing and supporting a team.
Are you a dynamic, forward-thinking deputy manager? You will need to have experience supporting people who may get stressed, angry, upset, and will pose challenges to you and your team. You will need to be able to problem solve, think quickly and be initiative-taking in your approach. You will support and work with a team of support and senior support workers. You will work collaboratively, ensuring effective team work and more importantly with the people that you will be supporting.
You will be able to provide support in a non-traditional way, be adaptable and work alongside the people you support. Doing things with with the people you support, and not for them is a crucial part of this role. You will be aware that the people you support need their personal space, with the ability of checking in, in a non-invasive way. You will be at ease providing options and choice every day, to make each day interesting and extraordinary.
Working across two single person complex support homes, you will need energy, and be established in at least two of the following areas of expertise:
Mental Health
Behaviours that challenge
Trauma informed care
Autism
Positive behaviour Support
You will be able to drive and provide and support the team and the manager to provide exceptional person-centred support. You will be able to lead by example in a learning environment. You will be empathic and able to listen, and problem solve on a day-to-day basis.
You will need to be at ease with people who have a passion for the unusual. You will encourage people to eat when they are neglecting in this area and support the feeding of a snake or tarantula.
You will be able to implement and maintain boundaries in your approach. In addition time moulding the support based on their wishes and beliefs.
You will be kind, caring, have a sense of humour, and be calm, consistent and compassionate. When faced with someone who has anxiety, anger or is upset, you will be able to handle these times calmly. Above all, after a tough day, step into the next holding no grudges.
Furthermore, as a Deputy Service Manager you will be responsible for:
You will assist the service manager to ensure that everyone receives high quality support: people we support and the team supporting them.
Some tasks will include: rota management, supervision, and ad-hoc support for the team, training new team members, leading & supporting the team to complete support plans & risk assessments.
You will manage staff performance, collaborating with the manager and the team, support with training and appraisals.
You will help ensure the team are knowledgeable and motivated to deliver the best support possible.
Working in partnership primarily with the people you support, family and our specialist support teams as well as external agencies, you will champion skilful interactions, person-centred planning and partnership working.
You will plan and implement professionally designed support plans that genuinely improve the quality of everyday life.
Acting as a role model and mentor to the team you will facilitate the use of collaborative working.
You will demonstrate sound judgment and creative solutions.
For further information on Kent Positive Behavioural Services, please visit the link below:
Read more about Kent Positive Behaviour Support

Our Benefits
Your rewards
Our colleagues at SeeAbility are extremely valued, and so everyone has access to a fantastic package of benefits.
Your work-life balance
28 days holiday (incl. bank holidays), increasing to 36 days with long service (1 extra day for each year of service).
Life events – Time off when you need it most.
Flexible working – We are up for anything that works for your team and the wider organisation.
Your money goes further
Discounts and cashback at hundreds of shops, restaurants, and activities.
Eligible for Blue Light Card discounts.
Save 10% on monthly bus travel.
Pay reviews and commitment to pay competitive rates.
Employer contributory pension scheme – Support and tools to help you make the right decisions about your future.
Refer a friend and receive £600.
Paid DBS and renewals.
Season ticket loans.
Cycle to Work Scheme.
Discounted mobile phone options.
Your wellbeing counts
Life assurance of two times annual salary
Organisational Sick Pay Scheme after 6 months service starting at 2 weeks and increases with service up to 12 weeks at 3 years’ service.
Free 24/7 employee assistance programme for advice and support.
Free eye care vouchers.
Discounted gym membership.
Training and Development
At SeeAbility, we fully support your training and development. You will start with an extensive Induction programme and throughout your probationary period you have face-to-face training, e-learning, and guidance to support you whilst in your new role.
Your continued development is important to us, therefore, SeeAbility offer the means to progress your career, your way! You will learn and have support in your role, and have the opportunity achieve professional qualifications – Care Certificate, QCF levels 2-5, which are funded by SeeAbility!
Safer Recruitment and Diversity
SeeAbility safeguards and promotes the welfare of the young people and adults we support. Therefore, we collaborate with successful candidates to complete appropriate vetting checks prior to joining.
SeeAbility is committed to promoting equality, encouraging diversity, and embracing inclusion among our workforces. We want our workforce to be truly representative of all sections of society and the people we support.