Dental Receptionist / Administrative Assistant
Full job description
Robinson Page
Salary: £26,000 – £26,400 per year
Here at Robinson Page we are working with a client based in london, Our client is in the Dentistry who are looking for a Dental Receptionist/Administrative Assistant.
Primary Responsibilities
Responsible for administering of the business office, including: maintenance of the records of the patients, scheduling of patients, accounts receivale, maintaining apparance qne order of dental office, presentation of finanical treatement plans options, and recall system.
Specific Duties
* Manage day-to-day operations of dental office
* Open and close dental office according to office protocol
* Review the reception desk for neat, prfessional appearance and make necessary changes
* Check the daily schedule for the accuracy and hand to all the treatement providers
* Answer and respond to telephone calls with professionalism
* Review supplies for reception and waiting area; orangise patient education materials. etc. this should be checked constanly, throughout the day
* Greet and welcome patients and visitors to the pratice
* check in patients according to the office protocol, verifying and updating patient information
* Manage recall and inactive patient systems
* Oversee patient relations and handle patient complaints, under Pratice Manager indirect supervison
* Help explain office policy to patients
* Enter patient financial activity in computer
* Confirm the next days appointments according to the protocol and patient preferences
* Schedule patients for the efficient use of doctor and staff time
* Billing
* Prepare billing statements promptly and accuratly mail bailling statments as directed by pratice manager
* Prepare and mail overdue account letters as directed by the pratice manager
* Telelphone patients and accounts
Personnell Requirments
* Good interpersonal skills to maintain effective rapport with patinets, dentist, other staff members and community
* Effective verbal skills to communcaicate with patients ans staff team player
* Able to adapt to office polict improvements (office is constanly striving for improved customer care/service
* Conflict resolution experience
* Customer service or patient relations experience
* Quick response/accurate date entry to present treatment plans to patients in a short time frame
* Communicate all concerns to pratice manager
* No moblie phones at the front desk.
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