Demobilisation Co-ordinator

External Job Advert
Job Role: Demobilisation Coordinator
Location: Hybrid, Luton Office
Hours: Monday to Friday (35 hours per week)
The job role
As the Demobilisation Coordinator, you will contribute to our vision of being the favourite property manager by:

• Working alongside the Operations team as well as RMC, RTM and incumbent agents, this role coordinates new instructions from concept to full day-to-day management; ensuring the full and timely set up of systems in readiness for handover.
• You will also have full responsibility of the administration activities relating to the demobilisation process, ensuring information is passed to new agents in line with industry guidelines and that relevant team’s complete actions where needed, as well as acting as the single point of contact for all new agents.
• The Demobilisation Co-ordinator will assist in planning the demobilisations, monitoring progress, escalating issues and ensuring the timely closing of tasks to a high standard. This role provides an effective and efficient support service to the Operational Managers, Clients and Customers.

The team will report to Demobilisation Manager.
Main Responsibilities

• Coordinate, to completion all the demobilisation activity, completing relevant documentation as part of the process, ensuring all customer requirements are met.
• Liaise with all relevant parties to ensure a smooth transition, ensuring relevant information is relayed appropriately and timely.
• Managing other deliverables to the process, using open communication and influencing skills to ensure required deadlines are met.
• Maintaining electronic filing systems.
• Compiling regular reports for distribution to the department and wider business.
• Update and ensure accuracy of CRM system and other databases.
• Management of communal mailboxes.
• To carry out any other reasonable requests/duties to support the broader Customer Support team
• Ensure task ownership and aim to resolve issues first time.

Skills and Experience

• Demonstrable experience of delivering an exceptional customer service.
• Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team
• Efficient in maintaining administration and record keeping electronically
• Demonstrable ability dealing with problems and challenges effectively.
• Good knowledge of Health and Safety regulations.
• Ability to work under pressure resilient, able to prioritise and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.

Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.