Data and Insights Manager

Role Overview

The Data and Insight Manager (D&IM) is a pivotal role within our organisation and will be responsible for the effective delivery of all client requirements, driving deep insights that can be used to shape the future direction of our clients’ activities. The D&IM will be responsible for delivering a suite of analytical tools that provide actionable insights across the business to lead transformation and identify growth opportunities.

The D&IM also has Client facing responsibilities and will be asked to own the delivery of insights, with clear recommendations across all aspects of the business, supported by a Data Analyst and Client Services Team.

Responsibilities

• Leading our Data and Insights function, be the driving force behind extracting actionable insights from data, to provide strategic recommendations for business growth.
• To be actively involved in the delivery of team KPI’s, reporting performance, identifying opportunities, recommending solutions to ensure Client targets are delivered.
• Introduce processes and systems to ensure data accuracy, quality control and security.
• Develop a centralised repository to contain full details of all reporting tools, instructions, links etc. that would allow others to access and action in the event of holidays or sickness.
• Develop and maintain a Client Reporting suite, providing actionable insights.
• Manage the input and outputs of all data provided both to and from European markets, supplied through SIG’s internal reporting software (Celero One), or other means and coordinate feedback through to the relevant teams.
• Prepare and lead the agenda for weekly and monthly Operational meetings, co-ordinate requirements, record actions and follow ups with both internal and external contacts where needed.
• To work with the wider Client Services Team to ensure all reporting is delivered to the agreed standards and within SLA’s. In addition, provide additional insights from the activity regularly and be one step ahead of the client requirements.
• Presenting findings to senior management and key stakeholders across the group.
• Assist in the creation of Ad Hoc briefings for senior leadership, as and when required.

Experience & skills

• We are looking for a highly motivated professional with an outstanding analytical background, a strong communicator with great stakeholder management skills.
• Passion and curiosity for data visualisation; able to work comfortably with tools such as Excel, & Power BI to manipulate large data sets into meaningful and visually impactful actionable insight.
• Strong numerical analysis and interpretation; well-developed analytical skills and an ability to work methodically with a high level of numeracy and attention to detail.
• Compelling storytelling: producing a range of data driven outputs to support executive decision-making and help articulate our strategy.
• Strong collaborator: with the skills to build partnerships and work collaboratively with others to meet shared objectives.
• A degree in a quantitative field (e.g. Economics, Computer Science, Mathematics, etc.)
• Excellent communication skills, with the ability to convey complex insights in a clear and understandable manner.
• Strong problem-solving and critical-thinking abilities.
• Effective time management skills and goals oriented – ability to prioritise and meet deadlines in a fast-paced environment.
• An ability to work independently and collaboratively with a wide range of teams.
• Understanding of data security, compliance, and regulations

What we offer in return

– 33 days annual leave including bank holidays

– Additional holiday for long service

– Buy/Sell Holiday

– Private Medical and Dental insurance for you and your loved ones,

– Life assurance 4x of your salary

– Employee assistance program including free and confidential 24/7 GP services

– Monthly Wellbeing Allowance

– Electric Car Scheme

– Flexible working

– Training opportunities for personal development through Smart Learn

– Paid volunteering days

– Free season ticket for parking

– We finish at 4pm on Friday’s

– Quarterly events to celebrate success

D&I Statement

At Service Innovation Group (SIG), we strive to create an environment of Diversity, Inclusion & Belonging where every voice is heard and valued. Our Great Place to Work accreditation as best employer of the year for women, reflects our dedication to an inclusive culture. As a carbon-neutral and a living wage employer, we’re dedicated to creating a vibrant workplace. Join our dynamic, inclusive environment where your unique contributions drive our success!

Why work for SIG?

For over 40 years Service Innovation Group have provided best in class field marketing solutions for some of
the world’s biggest brands. With 500+ employees in the UK and over 40,000 across Europe, we are Europe’s
number one outsource people management and consultancy agency.,

Supported by the very latest inhouse technology, our experts from all over the world deliver tailor made field
solutions for our clients.
We are proud to be a carbon neutral business and work closely with carbon neutral Britain to support
conservation projects to offset our emissions each year. We are also verified by the Safe Contractor, another
accreditation we are extremely proud of.

Your journey with us begins with great relationships built by our people – that’s why our employee
partnerships average 7 years or more, something we are immensely proud of.
At SIG we don’t just look after our customers we look after each other. We understand that everyone has a
lot going on and we do our best to support the health and wellbeing of each other. Our people are our
business and we put our people first above all else