Customer Services & Planning Manager
Full job description
Brooks-Harper Recruitment
Salary: £36,000 – £38,400 per year
Job: Customer Services & Planning Manager
Type: Permanent – Full Time
Location: Needham Market, Suffolk
Salary: £
Brooks-Harper Recruitment Ltd is delighted to be recruiting for a Customer Services & Planning Manager on behalf of our long-established client.
This is a permanent role from day one, directly with the company. The core working hours are Monday to Friday 8.30am-5pm.
The Job role:
You will be responsible for the day-to-day management of the Customer Services and Planning Team ensuring that service standards are being met and problems are resolved. You will have excellent leadership and people management skills and be used to working within a changeable environment to support the company’s growth.
Your day-to-day:
Customer Service Management
Ensure effective operation of the Customer Services and Planning Team to achieve the best service for our customers.
Effectively manage communications between departments to ensure everyone remains informed of changes to customer and company requirements for production.
Motivating the Customer Services and Planning Team by completing quarterly performance reviews.
And more…… (full job spec available)
Administration
Liaise with other departments to ensure customer satisfaction remains a priority.
Produce internal and external reports and data analysis as and when required e.g., stock/wastage/finished goods reports.
Ad hoc administrative duties as required by the Production Director.
Attend regular meetings to discuss ongoing and future planning requirements.
Attend regular meetings to discuss feedback on previous production runs with the production and sales department.
Develop Standard Operating Procedures (SOPs) for the Customer Service & Planning Team.
Develop and maintain project plans to ensure project targets are met.
Monitor the completion of tasks to ensure good performance and results.
People
Take responsibility in terms of people management, to include recruitment, training, job chats, appraisals, probationary reviews, performance improvement plans, disciplinaries and investigations with support from the HR department.
Communicate expectations to the team and appraise their performance in conjunction with HR.
Assist employees by identifying personal growth opportunities.
Resolve issues, conflict and disputes in the team.
Ensure KPIs are met by working to the overall plan, in conjunction with HR.
Work as part of the Management Team to share ideas and improve operations by recommending, supporting and implementing continuous improvement activities.
Key performance indicators
• Adherence to departmental procedures, processes, and polices.
• Meet individual and departmental targets set by the Production Director.
• Stock control and monitoring.
• Transport booking system.
We are able to provide you with a full job description prior to sending over your CV. Please speak with David Brooks-Harper; your dedicated recruiter for this vacancy.
Applications: How to apply
We would love to see a copy of your CV. Please via this advert or via one of our other methods.
* Website
* This advert
* Via email
This is an excellent opportunity for a customer focused Manager to really make a difference. Does this sound like you? Does this look like the challenge you are looking for? Do you have a customer service management background? Great. Don’t delay, hit the apply button now!
To apply for this job please visit definitejobs.co.uk.