Customer Services Advisor

We are recruiting for a well known charity platform based in central London. This is an excellent opportunity for an experienced Customer Services Advisor to join this great company on a temp basis.

Monday – Friday 9.00 – 17.30 or 9.30 – 18.00

12 week duration

Remote working

• Providing front-line support for charities
• Working across all channels (i.e. email, chat and – if the occasion arises, in person too)
• Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
• Reviewing customer interactions and ensuring that the relevant team is notified when technical issues arise
• Listening out for inspiring customer stories and circulating them to the wider business – this helps everyone stay focused on the voice of the customer
• Handling difficult customer queries sensitively and confidently
• Supporting the team in general and going where the customer demand is

Please apply if you are available immediately and are able to commit to the length of the assignment.

Successful candidates will be contacted within 5 working days.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.