Customer Services Administrator

Salary: £26,000 per year

Customer Services Administrator

Would you like to work as part of a vibrant team (home working) that offers support to people in need?

Have you ever wanted to work for a charitable organisation where you can make a difference to people lives?

Do you have good IT skills inc. outlook, basic Excel and enjoy talking to people?

Then this is the role for you!

We are working with a York based charity to recruit a Customer Service Administrator to work as part of a remote working, energetic team.

The role of Customer Service Administrators role will involve the following:

• Providing day to day support to the team ensuring incidents and service requests and escalations are dealt with in a timely fashion.
• Resolving Client (and their customer) queries, including cancellations, change of address and re-issues, providing resolution through suppliers.
• Resolving day to day issues with suppliers to ensure efficient support and value for money is provided, escalating issues as appropriate.
• Monitoring all portal and order file transmissions ensuring files are processed to time and schedule including file upload and issue resolution.
• Providing Helpdesk MI, weekly and monthly, to show volumes of calls, response times, adherence to Service Level Agreements and resolution data.
• Helpdesk tickets – responding to these and providing updates
• Liaising with customers and suppliers

The perfect Customer Service Administrator for this role will have good customer service skills, be adaptable to change, motivated to reach KPI’s and happy to work from home. You will be supported remotely by a fantastic team and great Line Manager with regular meetings and one to one’s virtually as well as a meet up altogether, once a month, face to face, in the offices in York.

• Salary: £26,000 per year
• Hours: 35 per week, permanent (Monday-Friday)
• Location: Remote, although you must live a commutable distance from York

Benefits include:

• Cycle to work scheme 
• Discount platform on a range of shopping sites
• First Bus Commuter Travel Club (Discount on bus travel)
• Flexible working (Flexi time)
• Yearly PDR on performance linked to salary reviews
• Pension