Customer Service Invoicer

Position: Customer Service Invoicer

Location: Gloucester – Service and Technical Centre

Hours: Full Time, 37 hours per week

Contract type: Permanent

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The impact that you will have:

You will be responsible for providing efficient and accurate billing to all of our service customers. This includes the raising of invoices and credit notes. You will liaise with internal customers (Credit Control and Area Service Managers) and external customers relating to customer billing in order to maintain efficiency of the invoicing processes and drive an improved customer service.

KEY DUTIES WILL INLCLUDE:

• Raising invoices for service customers including contracts, repairs, and additional services from service engineer work order reports.
• Work as part of the team to ensure that all service invoicing is completed on a timely basis
• Ensuring the accuracy of customer accounts and ensuring all balances reflect the latest service invoicing transactions.
• Ensuring invoicing processing is performed in the most efficient manner for the customer
• Liaising with customer account administrators and managers to ensure accurate invoices are issued and all variations taken into account against the service contract.
• Liaison with credit control team, service customers to ensure that queries and outstanding issues are resolved promptly in order to prevent any delay to Billing cycles
• Assist the credit controller and area service manager in monitoring service customer balances and in resolving account problems to ensure timely settlement of debts due to the company.
• Provide feedback and escalate when necessary where invoicing processes and procedures are not followed properly
• This list of key responsibilities is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.
• Data Cleansing of current ERP system SAP.

ESSENTIAL SKILLS / EXPERIENCE:

• Demonstrates organisational skills to manage time effectively, meeting objectives and deadlines
• Demonstrates the importance of customer service
• Displays data management skills
• Good working knowledge of Microsoft Office products (Excel, Outlook and Word)
• Highly self-motivated, proactive, personable team player
• Good communication skills both written and verbal
• Copes well under pressure whilst working to tight deadlines
• Conscientious, high attention to detail with ability to see tasks through to completion
• Methodical, analytical and logical thinker
• Able to demonstrate use of initiative
• Confident and able to provide help and support to other colleagues and customers

What we offer in return:

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us:

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Please be aware that by applying for this role, you are giving Arjo permission to store your information