Customer Service Coordinator – 6 Month Contract
Full job description
Office Angels
Salary: £26,000 per year
Are you an enthusiastic team member who thrives in a busy role?
Do you have Customer Service experience….if so please read on!
An exciting opportunity has arisen for a Customer Service Coordinator to join our clients busy team on a contract basis. This role is based in central Edinburgh and is to start ASAP and is for 6 months. The salary is between £26,000and £21,500 d.o.e.
Hours:
The roles would be across 5 days – would either be all earlies (7-3), mids (9-5) or lates (2-10), on a rolling basis (i.e. Week 1 = earlies, week 2 = mids, week 3 = latest). And 1 in 2 Weekends on a Rotating Shift basis
Purpose of role:
You will be responsible for the candidate management of our clients workers and will act as the first point of contact to help support all worker queries. This is a very busy role where you would take/make 100 calls per day.
Main duties will include:
Answer telephone calls and emails from candidates and input new shift information onto our bespoke software.
Managing inbound/outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy. In addition, educating candidates to utilise our online bespoke booking system
Resolve any candidate queries and ensure that these are responding within an efficient time frame.
Action and train candidates on daily errors if they experience this within the project.
Build relationships with candidates working within the project.Experience Required:
Previous Customer Service/Call Centre experience essential
Great communication skills
Can demonstrate great attention to detail
You enjoy building relationships
Able to prioritise and multi – task
Great organisation skills
Professional and friendly demeanour
Whilst we’d love to get back to every applicant personally, it isn’t always possible and sadly we cannot provide individual feedback.
If you are interested in this role and wish to be considered please click apply!
This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.
We’re proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.
**If you are currently registered with Office Angels and interested in this role please contact your consultant by email**
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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