Customer Service Agent
Job Description
Customer Service Agent – remote after initial training!
Inverness
£21,255
February start date!
Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
We have an exciting opportunity for a Customer Service Agent to join our team on a full time, permanent basis. Hybrid working is available after initial training. As a Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that’s processing payments, agreeing a payment plan or helping them resolve a query.
You will handle customer cases from different service channels starting with inbound and outbound calls and moving onto live chat, email and letter correspondence. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
What we are looking for:
- Experience of handling and resolving difficult situations
- Effective communication and organisational skills
- Good understanding and use of Microsoft Office Applications
- Excellent phone manner
- Strong time management and organisational skills
- Comfortable working alone as well as part of a team
- Ability to remain focused when working from home
You must be able to commit to onsite training for your first 6 weeks of employment, after which remote working will be available
What’s in it for you?
- Salary of £21,255
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- 25 days annual leave plus bank holidays
- Health Cash Plan
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
If this sounds like the job for you, please apply….
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
