Customer Service Agent

Salary: £26,400 – £30,000 per year

Customer Service Agent

Cantello Tayler Recruitment are currently recruiting for a Customer Service Agent to join our client based in Bracknell.

The successful Customer Service Agent will be responsible for:

• Timely, complete resolution of problems
• Scheduling of on-site visits by the Technical Engineers
• Guaranteeing customer satisfaction by professional technical assistance standards
• Managing the collection feedback data related to the products
• Effectively recording and management of incoming cases
• Acting as first-line in troubleshooting
• Maintaining data accuracy within the working systems

The Customer Service Agent will have:

• Experience in a call centre environment or in a customer service support role
• High School Diploma or Bachelor’s degree
• Strong phone and verbal communication skills along with active listening
• Knowledge of customer service practices and principles
• Familiarity with CRM systems
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

If this Customer Service Agent role is of interest to you, then please click apply or contact Marie Spratley in our Egham office.