Customer Service Agent
Job Description
Right Now Group are looking for a Customer Service Agent to work with our client, they are a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer focused individual to join their team as a Customer Service Agent.
As a Customer Service Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.
Responsibilities of a Customer Service Agent:
- Handling Customer in-queries / bookings for both Export and Import shipments via Telephone and Email.
- Checking with Airlines and Handling Sheds that shipments have departed as planned.
- Building and maintaining solid relationships with existing and potential customers.
- receiving and responding to quotes enquiries over telephone and email.
- Assisting Export Agent colleagues and Management as and when required.
Candidate Requirements:
- Knowledge of either Exports and/or Imports within Air Cargo.
- Good communication skills via Telephone & Email.
- Must be proactive and have the ability to think outside the box.
- Excellent time management skills to ensure daily tasks are completed.
- Ability to work well within a team and independently.
- Full 5 year checkable work history and a clear DBS.
More Details:
Shift: Monday – Friday
Hours: 09:00 – 17:30
Salary: £22,000 – £25,000
Annual Leave: x25 days Plus x8 Bank Holiday days
SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS
