Customer Service Advisor (Telephony)
Job Description
Alexander Mann Solutions are recruiting Customer Advisors to join our well-known financial client in Manchester.
- We’ll look to you to deliver successful outcomes for your customers who are experiencing credit card issues by investigating their queries and understanding their needs.
- You’ll be liaising with customers over the telephone to accurately collect information to solve their queries and provide a suitable outcome.
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis.
- Once you’ve completion your induction period and shown competence in the role you’ll have the opportunity to work from home after 3-4 months of joining the role. Until then, the role will remain in office.
- On a hybrid schedule, you’ll still need to commit to a minimum of 1 day a week in the office so you can connect and learn with your colleagues.
Your day-to-day will include:
- Handling high volume inbound phone calls from customers regarding credit card queries
- Communicating clearly and effectively with the customer, understanding the customer’s needs and issues
- Resolving the customers queries and providing a suitable outcome within targets and SLA’s
- Being able to listen to the customer attentively and guide the customer through the next steps to resolving their credit card issue or query.
The skills you’ll need:
To excel in this role, you’ll have strong customer service abilities along with evidence of delivering excellent communication skills. You’ll work well in a fast-paced environment and have the ability to deliver to deadlines whilst handling a variety of queries.
You’ll also demonstrate:
- Excellent written and verbal communication skills
- Attention to detail
- Good organisational skills
- Ability to work with policies and adhering to regulations
What else you’ll need to know:
- We’re here for our customers, whatever the time of day, so you’ll need to be flexible.
- You’ll work 35 hours per week between Monday – Sunday 8am – 8pm. Shifts are on 3 week rotation including 2 in 3 weekends which can be Saturday or Sunday.
- You will also be required for 1 weekend shift in every 6 weeks to be 12-8pm however circumstances are dependent on business need so you must be flexible within hours 8am -8pm.
- Training is Monday to Friday 9am – 5pm in office for 7 weeks and will take place in office at 1 Spinningfields Square, M3 3AP.
- Please note, no holidays are permitted during the training period.
- Start date: Monday 4th March 2024
Benefits:
- Canteen on site and Rooftop terrace open during summer periods
- 2 community days in addition to 33 days holiday.
- Free car parking on weekends and discounted rate of £8 per day at NCP Car Parks instead of £22
- Good public transport links to office – train, bus etc.
- Weekly pay and an hourly rate of £12.86
- 12 months temporary to permanent contract with permanent opportunities available
