Customer Service Advisor / Helpline Advisor

Customer Service Advisor/ Help Line Advisor

Based in Newcastle

£26,000 per year

fixed-term contract – possible extension

Hours are 1-9pm Mon-Fri with alternate Saturdays

An Enhanced CRB needs to be completed

This FTSE 100 company that specialises in call centre outsourcing is a destination employer for customer service executives looking to further their careers.

Due to a growth in business demands this award winning call centre in Newcastle is now recruiting a number of customer service advisors to work on a full time basis for one of their most prestigious clients providing helpline advice to Young People with the overall aim of booking them onto residential courses to improve their skills base and increase their opportunity for employment. Advisors will initiate contact with Young People, Parents/Carers and Sponsors to discuss the programme and complete the application process.

In the first instance, advisors will be working on an outbound call plan to convert expressions of interest gathered by local delivery partners to firm applications. The advisers will then support Young People through the application process and journey through the scheme.

In addition, advisors will handle a series of inbound contacts (voice, email and white mail) and uploading information into an IT system. The ideal candidate will either have a background in Sales or Customer Service and preferably have experience within a Call centre environment.

Successful candidates will need to pass an Enhanced CRB check.

INTERVIEWS WILL TAKE PLACE THIS WEEK

This is a fantastic opportunity for candidates that want to make a real difference and be able to use your customer service experience to assist the next generation to have the best start to their careers.