Customer Service Advisor / Cashier

Our client is currently seeking to recruit a Customer Service Advisor/Cashier on a temporary basis based in the heart of Leicester. The successful candidate will be the first point of contact for the banks customers and will be responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs.

Duties will include:-
*Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response
*Identifying and addressing customer needs.
*Monitoring the service status of the branch’s Self Service equipment
*Identifying common fraud/errors/irregular transactions, taking appropriate actions to resolve or refer
You will need to be able to:
*Build and maintain good relationships with staff through a genuine desire to understand their needs and support them
*Use empathy and adapt your behaviour and style of communication to suit your audience
*Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
*Adhere to regulations, legal obligations and data protection rules
*Ability to follow instructions and seek advice or look up information if required
*Cope with setbacks when targets aren’t met and remain tenacious in the pursuit of excellence in difficult times
*Meet deadlines and complete tasks accurately and efficiently

*£26,000 per year + holiday pay

If you are interested in this role please.

***Please note that due to the volume of response only suitable candidates will be contacted.***