Customer Service Advisor

Job Title: Customer Service Adviser     

Basis: Full time Permanent Employed Role.

Location: Office Based in Milton Keynes, England,UK..

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment. Mortgage or financial services experience would be an advantage.

Rewards: Starting salary of £22,500. Incremental increases in line with role progression. Performance related commission and bonuses providing a realistic OTE of £27,000 in your first year.

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application.  Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser*

*Mortgage Adviser earnings in our environment exceed £45,000pa and this role is a great springboard from which to launch a Mortgage Adviser career with us if that is your ambition.

Working Hours: Monday to Friday only, working a mix of shifts between 9am-6pm and late shifts 11am-8pm weekly. No weekends required.

Timeline: Immediate interviews and start.

Connells Group:

Connells Group is the largest and most successful estate agency network in the UK.  We are in the unrivalled position to be able to offer ambitious customer service specialists the opportunity to fulfil their career potential.

Our Customer Services roles provide an abundance of learning opportunity.  You will come to understand the mortgage journey and mortgage terminology.  You will work closely with our Mortgage Advisers.  If it is your ambition, you will gain the solid foundations you need to become a successful Mortgage Adviser with us (once qualified) and you will earn well as you follow our structured career path that takes you there.

All our roles are telephone based so you will be articulate and engaging.  As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused.  You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential.  Your desire to excel while delivering a first-class customer experience is most important of all.

Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.
• Studying towards and achieving the required mortgage advice qualifications (CF1 & CF6 or CeMAP) where progressing to a Mortgage Adviser role.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits: 

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 25 days paid holiday plus Bank Holidays.
• A flexible approach to working hours. *
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension. *
• Generous Staff referral bonus scheme. *
• Death in service cover. *
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

 (*T&Cs Apply)
If this role sounds of interest, please forward your CV by clicking Apply Now,or call Flossie Brown – Talent Acquisition Consultant at The New Homes Group for a confidential chat on 01206-481035.