Customer Service Advisor

Customer Service Advisor

Thornbury Nursing Services (part of Acacium Group)

Location: Leeds – South Parade office, LS1 5QX (Hybrid Remote)

Employment Type: Permanent, Full Time

Hours: 40 hours per week (Monday – Sunday 5 x 8 hour shifts between the hours of 7am and 10pm)

Salary: £24,000-£27,000 + uplift for unsociable hours + potential annual bonus

Unlock your potential

Are you hard-working, organised and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued and not just a number?

If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference on business growth within a marketing leading, fast-growing and award-winning global business- then look no further!

Part of Acacium Group, Thornbury Nursing Services have over 35 years’ experience in answering last-minute requirements bringing exceptional nurses to NHS and private healthcare organisations. Our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

As our Customer Service Advisor, you will assist the operations functions, liaising between our NHS and private healthcare clients and our workers. You will be coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst assisting with the growth of our client and nurse database.

Everyday you will…

• Answer telephone calls and emails from clients and input new shift information onto our bespoke software
• Make outbound called to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy
• Take inbound/ make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements
• Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationship to assist business growth

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Dedication to developing you and your career- we can give you the tools, guidance and assistance you need to be successful in your career
• Endless career progression and development opportunities within a global organisation made up of 20+ different brands who put people at the forefront of everything they do
• Regular team socials, events and incentives
• Pension scheme matching up to 5%
• Gym Flex- discounted gym membership, UK-wide!
• Rewards portal offering discounts on shops, restaurants, bars and cinemas
• Free flu vaccinations
• Cycle to Work scheme
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have…

• Experience working in a mental health or learning disability setting
• Exceptional customer service skills
• Excellent communication skills
• The ability to be proactive, to multitask, prioritise, work well under pressure and to deadlines

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.