Customer Service Administrator

Company DescriptionCulina Logistics are proud to be an award winning 3PL service specialising in chilled warehousing. Offering clients total supply chain solutions by providing an excellent platform for world class clients providing day one for day one picking capability and complete coverage of the UK and Ireland via eight strategically located warehouses, providing over 100,000 pallet spaces, with a massive 1.5m cases delivered daily.

Our Market Drayton site are now recruiting for a Client Support Administrator on a full time, permanent basis.

Salary: £27,358,00 Per Annum

Shift Pattern: 4 on 4 off Nights (18:00 – 06:00)

Job DescriptionThe purpose of a Customer Service Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator:

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

QualificationsAs a Customer Service Administrator you will possess the following skill, experiences and qualifications:

• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.

Additional InformationAs part of its Drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Competitive salary
• 235 hours annual holiday entitlement
• 4% employer pension contribution
• Life Assurance – x2 annual salary
• Retail discounts via our benefit platform

If you meet the requirements for the above Customer Service Administrator role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam