Customer Service Administrator
Job Description
Customer Service Administrator
An excellent temporary opportunity has arisen to work for our established client in High Wycombe as a Customer Service Administrator. As part of the team, you will be scheduling engineers and co-ordinating logistics within the Operations department. This booking will be until the end of March 2024 with a potential to extend.
- Job Type: Temporary
- Salary: £12 – £14 per hour (depending on experience)
- Location: office based
- Working Hours: 35 hours per week
- Mon – Fri – 7.30am – 4pm
As the Customer Service Administrator, you will be responsible for:
- Planning and scheduling engineer diaries in conjunction with Operations Management
- Ensuring all telephone calls received are answered & actioned in an efficient & polite manner.
- Following company booking-in procedures at all times
- Updating the database with customer details
- Co-ordinating emails and ensuring they are actioned in a timely manner.
- Any ad hoc duties as required.
The successful Customer Service Administrator will have the following related skills / experience:
- Strong communication skills, both written and oral
- Assertive with a professional approach to all aspects of work
- Quick to learn processes and systems
- Intermediate Microsoft Office
- Self-motivated and adaptable to team environments
- Planning and organisational skills
- Able to prioritise tasks and multi task.
- Flexibility
- Good communication skills
- Honesty and reliability
